Prepare now so you can find your lost Android phone with ease.
Sarah Tew/CNETNot to sound overly dramatic, but I think that sinking feeling that arrives the moment you realize your Android phone's missing is one of the worst feelings. Our phones are intrinsically personal, guarding our deepest secrets and personal information. Add to that the fact that losing a phone is a costly experience, and that feeling is compounded.
Should you find yourself frantically searching your pockets, backpack, purse or countertop for a missing phone, don't panic! Every Android phone comes with tools built into it that make it possible to secure your information and track down your lost phone with ease. Don't get ahead of yourself and feel comfortable quite yet. There are a few steps you need to take right now to set yourself up for success if or when your phone goes missing — including if you left it in your house.
Below I walk you through all of the steps you can and should take now, as well as what you need to do when your phone goes missing.
Watch this: How to find your lost Android phone
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Take a few minutes to prepare now
It doesn't take a lot of time to tap your way through a few different settings panes and ensure that the proper switches are turned on, or you're signed in to the right services. Trust me, future you will thank present you for taking 5 minutes to do the following.
Create a secure lock screen
Do yourself a favor and turn on passcode and fingerprint authentication. Do yourself another favor and don't use facial recognition on your Android device.
On most Android devices, the technology used for facial recognition can be easily tricked with something as simple as a photo of your face. Google's Pixel 4 and Pixel 4 XL are the exceptions here, as they use a more reliable system, similar to Apple's Face ID.
Next, create your passcode and set up fingerprint authentication in the Settings app under the Security section. I realize scanning a fingerprint or entering a PIN code every time you want to use your phone can be inconvenient, but the idea of someone having access to your photos, banking apps, email and the rest of your personal info is downright scary.
An extra step to unlock your phone is worth the effort when you consider the potential impact of exposing your personal info to a stranger.
Read more: If you lose your iPhone, immediately do these 3 things
Set up Google's Find My Device service, regardless of who makes your phone
Make sure Google's Find My Device is turned on.
Screenshots by Jason Cipriani/CNETAny time you sign in to an Android device with a Google account, Find My Device is automatically turned on. Google's free Find My Device service is what you'll use should your phone ever go missing to track, remotely lock and remotely erase it.
Check to make sure Find My Device is enabled on your Android phone by opening the Settings app and going to Security & Location > Find My Device. Alternatively, if your device doesn't have a Security & Location option, go to Google > Security > Find My Device.
Find My Device should be turned on. If not, slide the switch to the On position.
Finally, double-check that the ability to secure and remotely erase the device is turned on by going to android.com/find on your computer, selecting your phone, and clicking Set Up Secure & Erase. A push alert will be sent to your phone -- tap it to finish the setup process.
Have a Samsung phone? There are two different services you should check
If you've signed in to your Samsung account on a Galaxy phone, you should be good to go. However, it's a good idea to double-check.
Screenshots by Jason Cipriani/CNETSamsung has long offered a Find My Mobile service to help Galaxy phones owners track down their lost phones. The service is separate from Google's Find My Device offering, and is something you can -- and definitely should -- set up. Not only does it give you a backup service you can use to track down a lost phone, but it also gives you tools that Find My Device doesn't have. With Samsung's service, you can do things like force remote backups or see if someone has swapped out your SIM card. You'll need to use your Samsung account to set up Find My Mobile.
However, more recently, Samsung announced a new service called SmartThings Find. The new feature works like Apple's Find My app by crowdsourcing the location of a lost device, even if it's offline, but telling nearby Galaxy devices to look for its Bluetooth signal and report its location if it's found. All of which, of course, is done anonymously.
There's no harm in using Google's offering, in addition to both of Samsung's device tracking services. Turn on Find My Mobile on your Galaxy phone in the Settings app. Next, go to Biometrics and security > Find My Mobile. Find My Mobile should already be enabled if you signed into your Samsung account during initial setup. If not, take a few seconds to sign in and enable Find My Mobile.
SmartThings Find will, well, help you find your device.
Jason Cipriani/CNETAs for SmartThings Find, you'll need to have a Galaxy device running Android 8 or newer. The setup process should already be taken care of as long as you're running the latest version of the SmartThings app. I had to go into the Galaxy Store app and update it myself, but once I did that the main page of the SmartThings app had a map showing the last location of my Galaxy Buds ($130 at Best Buy), along with other Samsung devices that are linked to my account below the map. If it's not set up already, there will be a SmartThings Find card you need to tap on to complete the setup process. Once you do that, you'll see a map with the location of all your Find-enabled devices.
Once it's turned on, you can view the location of your device(s) by opening the SmartThings app and select SmartThings Find. Of course, if you lose your phone you'll have to use another device to access the SmartThings app to locate your device. Either you can sign into the app on a friend or family member's device, or use another one of your devices to find it via the app.
When you view the lost device's location, there's a More Options button that will take you to Samsung's Find My Mobile service where you can then use its controls to lock down your device, remotely back it up or even erase it.
How to lock down, track a lost or stolen Android phone
Use Google's Find My Device service to find your phone
Play a sound, lock your phone or erase it using the Find My Device site.
Screenshot by Jason Cipriani/CNETUsing Android's baked-in service requires you to remember one thing: android.com/find. That website is where you'll go in the unfortunate event that you lose your phone. Make sure to sign in to the same Google account that's linked to your Android phone.
Not near a computer? You can use another Android device and the Find My Device app, which you'll have to download separately from the Play Store. Immediately after you sign in to the site or app, Google will attempt to locate your phone.
An alert will be sent to your phone to tell whoever has it that it's being tracked. Use the menu on the left-hand side of the Find My Device site to play a sound (helpful if you misplaced it in your home!), lock down your device or erase the device altogether.
Selecting Secure Device will lock the phone, display a message of your choosing on the lock screen and sign out of your Google account. Don't worry, you can still locate the phone after it's locked. If you use Google Pay for mobile payments, locking your phone will prevent anyone from using your phone to make a purchase.
If you use the Erase Device feature, you will no longer be able to track the phone. Reserve this feature as a last resort.
Should the thief turn off your phone, you won't be able to track it until it's turned back on and has a cellular or Wi-Fi connection. Google will send you an email once it locates your device.
Once you find your phone, you'll need to enter your PIN or passcode to gain access. That should also get rid of the lock screen message. You might also have to log in to your Google account, just to verify it really is you accessing the phone -- you don't need to turn anything off in the Find My Device app.
What to do if you have a Samsung phone
Samsung's Find My Mobile has a lot of options for tracking and controlling a lost phone.
Screenshot by Jason Cipriani/CNETSamsung Galaxy owners have the benefit of using Google's or Samsung's respective services to locate a lost device, but I recommend using Samsung's offering. As you'll see below, the added capabilities are invaluable.
To track a lost device with Samsung's service, you need to visit findmymobile.samsung.com. There isn't a companion app, so you'll need to use a mobile browser on another phone or a computer.
Sign in with your Samsung account, then select your lost device on the left side of the screen. A map will display where your phone is currently located, and a menu of options will show up on the right side of the screen.
Start by locking the phone, which will display a personalized message on the lock screen, suspend your Samsung Pay cards and prevent the phone from being powered off.
Next, create a backup of your phone. Should you lose it for good, you'll want to have a current backup of your phone. If the phone is moving locations, use the Track location feature.
Enabling this feature will track your phone every 15 minutes. Finally, turn on the Extend battery life feature -- this will disable almost everything on the phone but the location tracking.
Similar to Google's Find My Device service, Samsung's service only requires you to enter your PIN after locating your phone. You don't need to go back to the website and turn any of the tracking features off.
Life Pro Tip: Don't confront thieves
If your phone has been stolen and you're able to track its location, do not attempt to recover it yourself. Doing so could lead to you or someone else getting hurt, and despite the importance of a phone, it's simply not worth it.
Instead, contact local law enforcement and let them know you need help recovering a lost or stolen phone that you've been able to track to a specific address.
Unable to retrieve your phone? Contact your carrier, file an insurance claim
Contact your carrier to file an insurance claim as soon as you realize you aren't getting your phone back.
Sarah Tew/CNETIf it becomes clear that you're never going to get your phone back, contact your carrier and report your phone as lost or stolen. Doing this will blacklist the phone from the carrier's database, preventing another person from using it.
When you call, your carrier will want to suspend your service as well. This is a good idea if you want to prevent someone from using your phone. However, keep in mind that if you're still tracking your lost phone, you'll lose a mobile connection to it -- and unless the phone is somehow registered on a Wi-Fi network, you'll lose the ability to track it.
Finally, if you pay for insurance on your phone, you'll need to file a claim and pay the deductible to get your replacement phone. Get the insurance claim process started through your carrier, who will then likely refer you to the third-party insurance company that will replace your phone.
Good luck! We hope you never have to go through the emotional roller coaster of losing a phone, tracking it down and trying to get it back.
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August 06, 2021 at 05:15PM
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Stolen or lost Android phone? Here's how to find it and get it back as fast as possible - CNET
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