Never in my life have I written a letter to a newspaper, but an incident the other day at a local restaurant has prompted me to do just that.
My wife and I arrived at the restaurant and were seated. The server brought us water and, only seeing an “app” card on the table, I asked for a menu. While waiting, my wife struggled with the “app” on her phone.
Upon returning to take our order I pointed out that he had not yet brought the requested menu. To this he pointed to my wife’s phone and indicated I should be sharing it with her. I raised my voice very slightly and again asked for a menu. Instead of bringing a menu he told me to “calm down!” In a slightly ... raised voice, I repeated my request for a menu. Whereupon he again told me to “calm down.”
I asked for the manager and was promptly told that he was the manager. Finally, I said, “just get me a menu’’ in a loud voice. A very nice menu was then slapped down on our table. Soon a delightful, polite server arrived. She took our order and we had an excellent meal.
I am purposely not mentioning the name of this restaurant because it is not my intent to have them tarred by one disrespectful employee. We’ve eaten there many times previously.
I am a 27-year employee of Whistler Blackcomb’s food and beverage department. As such, throughout my years, I have always adhered to their policy of giving our guests absolutely the best experience I can so they will return again and again, and tell their friends.
We are very privileged to live and work in a wonderful tourist town and owe this courtesy to every guest.
It is my hope that every Whistler restaurant owner, manager and server will read this and act appropriately.
Not everyone has a smartphone nor wants to use it, especially older guests such as myself.
I think that every server that approaches a table should start out by asking if their guests would like a menu, even if there is an “app” card already there.
"Smartphone" - Google News
August 09, 2021 at 02:00AM
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Letter to the Editor: Not everyone wants to use a smartphone to order their meal - Pique Newsmagazine
"Smartphone" - Google News
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