As concern about e-waste and right to repair mounts, Samsung has bowed to pressure and expanded the scope of its self-repair program.
Many years ago, it was expected that if a household electronic device such as a television or radio developed a fault, you could take it to a repair shop or even attempt to repair it yourself. Over the decades, many companies have closed off avenues for consumers to fix their own devices, but Samsung is taking steps to reverse this trend with the expansion of its self-repair program.
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Right to Repair has become something of a hot-button issue amongst tech consumers and enthusiasts. Many users would prefer to be able to have the option of repairing their own devices, and this issue affects a hugely diverse range of products, from smartphones to tractors. Especially since many first-party repair options are very expensive, or require customers to fork out for an extended warranty or subscription service.
More parts for more devices
Samsung has been making moves towards rolling back this trend, bowing to consumer and regulator pressure and introducing a self-repair program that originally went live in 2023, but only supported a fairly small range of Galaxy smartphones and TVs. This program allowed customers to order certified parts from Samsung to facilitate home repair.
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SamsungNow the program is being expanded, with a huge number of devices being added to the list, including more smartphones, TVs, tablets, PCs, projectors, monitors, and soundbars. Over 50 devices are now covered under the scheme.
Samsung’s aim with this program is to extend the time consumers have their devices, and also to reduce e-waste and environmental impacts. In addition to allowing customers to order their own parts, repairs are currently available through mail-in and walk-in repair services. All of these repairs are performed by company-certified professionals, regardless of the warranty status of the device.
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A full list of products covered under the scheme is available on the official Samsung website.
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January 24, 2024 at 11:53PM
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Samsung boosts repair program with 50 new devices including TVs & phones - Dexerto
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